Privacy Policy
Effective Date: March 27, 2026
Introduction
Deerfoot Communications (“Deerfoot,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our internet services, visit our website, or contact us for support.
By using our services or website, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services and website.
Information We Collect
Account and Service Information
When you sign up for or manage Deerfoot internet service, we collect:
- Name, mailing address, email address, and phone number
- Service address and installation details
- Account credentials (username and password)
- Billing and payment information (processed securely through our payment processor)
Network and Usage Data
As your internet service provider, we may collect information related to your use of our network, including:
- Data volume and network timing information (not the content of your communications)
- Device identifiers connected to our network
- Network performance and diagnostic data
Website Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on our site
- Referring URLs and device information
- Cookie data (see the Cookies section below)
How We Use Your Information
We use the information we collect to:
- Provide, activate, and manage your internet service
- Process payments and send billing communications
- Schedule and coordinate installation appointments
- Respond to your support requests and inquiries
- Send service-related notices, including outage alerts and policy updates
- Improve our network performance and overall customer experience
- Comply with applicable laws and regulations
We do not sell your personal information to third parties for their marketing purposes.
Sharing Your Information
We may share your information with:
- Service providers: Companies that help us operate our business, such as payment processors, billing platforms, and customer support tools. These providers are contractually required to protect your information and may only use it to perform services on our behalf.
- Legal compliance: When required by law, court order, or government request, or to protect the rights, safety, and property of Deerfoot and our customers.
- Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with appropriate confidentiality protections in place.
We do not sell, rent, or trade your personal information to third-party marketers.
Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission, secure storage systems, and access controls limited to authorized personnel.
No method of data transmission or storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. If you believe your account has been compromised, please contact our support team immediately.
Your Rights and Choices
You have the right to:
- Access and review the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Request deletion of your personal data, subject to legal and operational requirements
- Opt out of non-essential marketing communications at any time
To exercise any of these rights, contact us using the information at the bottom of this page.
Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use cookies to remember your preferences, analyze site traffic, and understand how visitors interact with our site.
You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain parts of our website.
Children’s Privacy
Our services and website are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the effective date at the top of this page or by contacting you directly. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please reach out to us:
Deerfoot Communications
Serving Charlestown, Richmond, Hope Valley, Westerly, South Kingstown, and surrounding communities in Rhode Island.
Visit our Support page to submit a question or contact our local team.